A helpdesk software is one of the most important tools for customer support. They help you help your customers better by streamlining the process of managing customer service related queries. But it is equally important to have the right features. If you are not careful, you can end up with a confusing, badly laid out help desk software that does more harm than good.
A helpdesk software with ticket management system and knowledge base is the best platform to manage customer support and customer services. A help desk software can help you answer customer inquiries and questions via email and also through your social media channels. It is also a good idea to install a knowledge base software that will help you create guides and tutorials that you can use to help your customers.
What is HappyFox?
HappyFox is designed to help users control their customer support department. The program leverages modern technology to make customer support faster and more effective. HappyFox also provides the tools needed to scale the operation as the company grows. Using the program can save companies time, money, and help them provide better service to customers.
However, if you are already searching for HappyFox Alternatives, it means you are not satisfied. And you are not alone.
Getting messages from customers is vital for any business. It helps you connect with your customers and learn more about them. It also allows you to make sure they are satisfied with your product or service. However, having too many messages in your inbox can be overwhelming. This is where HappyFox comes in. With HappyFox, messages are organized, allowing you to respond to messages quickly. It also allows you to assign messages to someone else if that would be more efficient. Lastly, messages are easily searchable to help you find messages quickly. Keeping messages organized can help your business run more efficiently, allowing you to focus more on your customer's needs. Emails and ticketing management systems are essential features to look for in HappyFox Alternatives.
HappyFox will also transcribe your calls, so there's no need to worry about taking notes during an important call. You can also playback conversations to make sure you didn't miss any crucial information, or perhaps to review the responses you gave an unhappy customer!Call recording is a vital tool for organisations of all sizes. By recording all customer calls, you will be able to analyse them in the future, gain valuable feedback, and improve the quality of your customer service. This feature is also useful for analysing what type of information your team are providing to customers. It will also streamline your operations, making your customer service team more effective. Not all HappyFox Alternatives offer this.
✅ Social Media
Keeping tabs on social media submissions can be a hassle. There are so many platforms out there, completely separate from each other, so it's difficult to keep up with what you're being referred to. This is even more of a hassle when you have multiple social media accounts that you need to keep up with. However, with HappyFox, you can keep an eye on all of your social media pages from one convenient location. HappyFox Alternatives should be offering this feature.
The helpdesk software with social media management tool HappyFox is designed to help you tackle the workload of multiple social platforms all at once. It allows you to view, track, and respond to all your Facebook and Twitter mentions and messages from a single location. It lets you manage your customer service on social media with a few simple clicks.
✅ Live Chat
HappyFox Chat is a live chat widget that you can easily add to your website. The plugin will seamlessly integrate with your website or support center and display a live chat widget that can be used by customers. You can add HappyFox Chat to your website or support center by simply adding a piece of HTML code to your website. The widget is fully responsive and easily configurable to display on any screen size. The widget will also record all customer conversations and send them to your help desk where you can reply to them at your convenience and keep all your customer interactions in one centralized and organized place. Live chat software is essential feature to look for in HappyFox Alternatives.
✅ Self Service
Knowledge Base software is simpler than you think. There are three important stages to any business: selling, supporting or servicing your customer and then closing the deal. Most people think knowledge base software is for big companies, but it's more like a library of information! So it's not just for big companies at all. You can use knowledge base software to help you resolve issues your users are encountering on their own. And you can make it easier for your support team to write and redirect tickets and answering questions on your support forum. This software is like a digital filing cabinet and has the ability to run on every platform. You can use it on your desktop for instant access or use it on your mobile devices while you're on the go! Use self-service solutions to build your knowledge base and FAQs. Use knowledge base search to help end users resolve most issues they encounter without engaging the help desk. You can do this with the HappyFox helpdesk and HappyFox Alternatives.
✅ Canned Responses
Canned Actions are an awesome feature in HappyFox and HappyFox Alternatives because they make it possible for your agents to send out predefined sets of reply templates to customers automatically. This means that you can create a set of templates that are geared towards the kind of interactions you receive, and have your agents automatically choose the right template based on the question they are being asked, with just one click. This saves time for your agents, makes your customers feel taken care of, and helps you get back to what you do best, awesome campaigns!
✅ Contact Portal
Your customers' problems are just as important to you as they are to themselves. That's why your company offers customer support. Now, your customers want a platform that they can log into to track their tickets and know that what they're being told is being addressed. This is simple to do with HappyFox helpdesk software and HappyFox Alternatives. With it, you can easily create a help-desk system that your customers can use to track their tickets and know exactly what is happening to their issue. With HappyFox helpdesk software and HappyFox Alternatives., you have the ability to have unlimited integrations with the most popular services, so your customers have the ultimate experience.
✅ Service Level Agreements (SLA)
If you're a manager or a leader of a team, you know that one of your responsibilities is to improve the productivity of your team. It can be hard to help your team if you aren't always available. Thankfully, there are tools to help you do your job easier and more effectively. There are tools such as ticketing software and case management software that can automate the problem-solving process. For example, you can configure your support to reassign tickets and escalate tickets to other team members based on SLA and other parameters. This way, you can always be one step ahead and stay organized and on top of your day-to-day job. HappyFox and HappyFox Alternatives should be offering SLA features, it’s a must have!
✅ Satisfaction Survey Reports
Ensuring excellent customer satisfaction (CSAT) is vital to the growth of any business or organization. Here are 5 steps that can help you minimize your repeat customers' dissatisfaction. First, make sure that you're asking the right people the right questions. Second, you need to track your customers' responses both online and on social media. Third, try to correct the issue before the customer gets frustrated. Fourth, you might want to have a follow-up conversation with the customer to ensure that everything is going well. Lastly, be sure to have a superior customer service system to ensure that this never happens again. HappyFox and HappyFox Alternatives should have built in customer satisfaction surveys that customers receive via email and live chat.
✅ Smart Rules
Trigger conditions are the external and internal events and changes that initiate your automation. They can be as general as a change to a field in CRM or as complex as a response to a customer conversation . For example, "Add a user to a team when they join the company" or "Send them an email when a ticket status changes from 'new' to 'in progress.'" There are also events, such as opening a new opportunity , closing a deal , or changing a field in CRM. And changes, such as a support agent leaving the organization, a lead opening an inquiry form, or a ticket closing as "won." It's a vital feature to automate customer support inquiries and HappyFox and HappyFox Alternatives should be offering this option.
By using smart automation and trigger conditions, and by applying it across the organization, you can lend a hand to your team and improve both your and their efficiency and effectiveness.
LabiDesk is all-in-one helpdesk software which offers multiple features and it is one of the best HappyFox Alternatives. It offers Live Chat Software, Ticketing Management Software and Knowledge Base Software features and more.
Intercom is one of the best known Live Chat software and also one of the best HappyFox Alternatives when it comes to live chats. However, Intercom lacks many great features that are a must for help desk software.
Crisp is a simple and very effective HappyFox Alternatives which offers Live Chat and a simple Knowledge Base.
Zendesk is a true leader when it comes to the helpdesk software. Zendesk is one of the top HappyFox Alternatives. However, the pricing may be steep for small and medium size businesses.
Helpscout is like GMAIL but with ticket management software. It is best for small companies who don't require all the features that a standard help desk software offers. Helpscout is a good HappyFox Alternatives. If you are just starting with customer support, you should definitely try HelpScout as Alternative to HappyFox.
Today you learned about top 5 HappyFox alternatives and you can definitely find a help desk software for your business among these options. They all offer the same services as HappyFox and I'm sure you can find one that your company would like. HappyFox is only one of the many help desk software on the market and since all of them offer the same services, we can say that it is a very competitive market and the companies that present on the market and on this list of HappyFox alternatives will try to present their platforms as more functional and quality ones.
If you run a small business that needs help desk software, you might feel overwhelmed with all the options. But don't worry, we've got you covered! That's why we prepared for you the top 5 HappyFox alternatives so you can find the help desk software that's perfect for your business. Plus, we always highlight the pros and cons of each one so you are able to make the best decision for your business.
Hey? , check out this collection of the best Black Friday SaaS Deal for 2021!