Customers have high expectations of how quickly they want a response and how personal a response they want. Many customers have various ways of contacting a business and a customer service rep can't always respond at once, so they have to respond from different channels depending on how the customer communicates with them. But this is difficult because different channels have different customer records and customer service reps have to switch between all of these channels depending on the type of customer issue. Are there Customer Service hubs similar to Hubspot Service Hub? Are there any valuable Hubspot Service Hub Alternatives?
Customer service is a vital part of every business. It's the point of contact between your company and it's customers and can make or break a company. Luckily, modern technology and customer service software makes it easy to keep track of your customers and give them the best service possible.
What is Hubspot Service Hub?
Hubspot Service Hub makes it easy to respond to your customers wherever they are, giving you all the context you need to solve their problems. Hubspot Service Hub is the first enterprise customer service platform that brings every customer service channel into one place, so you can focus on the customer, not the channels. Support teams can access all of their communications in one place, so they can see the complete picture of each customer's experience. Hubspot Service Hub, just like Hubspot Service Hub Alternatives, is built for teams of all sizes. It manages channels like Email, Chat, Social, Phone, Self-Service Portal, and more. It integrates with existing customer data like CRM, Salesforce, Zendesk, and many more. It also manages customer support service schedules and provides customer service automation tools that keep your teams focused on the customers.
Hubspot Service Hub is an intelligent, simple solution that collects customer service data, automates processes, and helps scale your support. It all starts with conversations via email or chats. Capture relevant data about every customer interaction, no matter which channel or device it occurred on. Avoid data silos and structure conversations across teams, channels, and systems, to get real-time insights about engagement, sentiment, and trends. Then, automate your customer journeys with triggers and auto actions. Or, let customers help themselves to get faster answers and fewer escalations. Use templates to create the best support experience for every customer.
Hubspot Service Hub Features
✅ Help Desk & Ticketing
When businesses fail to prioritize customer success, they're unable to scale efficiently. They're stuck spending time on easy problems that they could have solved in a fraction of the time, and they're unable to devote enough time and resources to fixing the highly critical issues that affect the business the most. Routing alleviates this problem by allowing businesses to create a help desk that prioritizes critical issues first, and routes all other problems to less critical queues. By doing so, businesses can prioritize customer success and scale much more easily and much faster.
✅ Knowledge Base
Customers are often confused by the features of the software, or what they should do in certain situations. This confusion leads to support tickets being sent in. By implementing a knowledge base, you're providing customers with ways to help themselves. This means that your support tickets are reduced, leading to more time for you to do the things you enjoy. It's also very cost effective to have a knowledge base, because you can reuse articles, videos, and documents to use in different articles. When customers search for an answer, they can quickly find what they're looking for in your knowledge base. And providing support in the knowledge base also gives you an opportunity to upsell or cross-sell!
✅ Live Chat
You can help your customers with chat on your website. You have the power to have live conversations on your website. This is the future of customer support. And if you have a website, you have an obligation to your customers to communicate with them in this direct manner. Your website is where most of your customers come for information, and you must provide them with the information they need. You can also use chat for selling your products. You can use chat to answer questions about your products, and to give special deals to your customers that are logged in. If you can provide your customers with what they need, and if you can make it easy for them to buy your products, you will do well with your business.
✅ Customer Portal
Imagine your customer logs in to the portal to check on an existing ticket. They can see what steps you've taken to solve their problem and whether you need any information to finish the job. Customers get real-time updates on your resolution progress, and they can keep track of what's happening without bugging the customer service for an update.
Building a great customer experience is vital to your business. If your customers can't find what they need or have issues with your brand, they will go somewhere else. With Hubspot Service Hub and Hubspot Service Hub Alternatives, you have the power to improve your customer experience. With Hubspot Service Hub and Hubspot Service Hub Alternatives help, your customers can look up their account details, chat with customer support, view service or order history, check on active service incidents, change account information, submit requests, and much more! Your customer care team can monitor activity through your customer portal. Hubspot Service Hub and Hubspot Service Hub alternatives are the best customer care software with extensive support, training, and features. See how LabiDesk and Hubspot Service Hub Alternatives can help you improve your customer experience today!
✅ Voip Calling
This new update to the HubSpot software will help your business become even more efficient. You can now make and receive phone calls from the HubSpot platform. Call logs and metrics will be automatically added to your CRM.
VoIP services are not only useful but they are essential for any business today. Communication is the key to maintaining any relationship, whether with your clients, employees, suppliers or with your family. The best way to eliminate any issue is to communicate quickly and with the most relevant information. VoIP with HubSpot Service Hub is the best platform for any business that needs to talk to their clients. With the VoIP software you can make calls to anywhere with high quality voice, call logging and analytics. Being able to communicate efficiently with your clients will lead to increased sales and with the added benefit of the best technology with high quality, you are sure to make the most out of your business. Not all help desk platforms have Voip and all Hubspot Service Hub alternatives offer this feature.
With the click of a button you can have an onboarding landing page that can be scaled depending on the needs of your business. You can even have users scheduled for chats with your customer success reps. If you have a more complex set of features you can have a more advanced level of onboarding. This can include post-installation forms, customized welcome emails, and scheduled calls. HubSpot Service Hub and HubSpot Service Hub Alternatives include a rich number of templates that can help provide some guidance for your specific customer service use case.
Are you tired of managing your live chat support manually?
Would you like to be able to expand your support globally without breaking your budget?Do you want to provide your agents with the ability to deliver the kind of customer care every business strives for?
If you answered "yes" to any of these questions, then you'll want to read on.The good news is that you don't need to expand your team or build new infrastructure to get custom support. Check out these Hubspot Service Hub Alternatives we put together. These products are the smartest way to deliver an omnichannel experience that scales, using AI to automate routine customer care tasks while providing the tools you need to delight customers.
The Best Hubspot Service Hub Alternatives
LabiDesk is all-in-one customer service software for omnichannel support! Live Chat, Knowledge Base, Customer Portal, Ticketing System are among the top features. It is one of the best Hubspot Service Hub Alternatives.
Our customers get thousands of emails every day (well, we get thousands of emails every day. You get our point). We can't possibly get back to all of them. Luckily, we don't have to. Our team works hard to make sure each and every customer knows we're there for them and we're ready to answer any questions they may have. (Plus, we're good at giving hugs.) That's what we're doing behind the scenes to make sure we're keeping our customers happy. - LabiDesk.com
HelpScout is shared inbox software with live chat. It's a solid software with history which makes it one of the great Hubspot Service Hub Alternatives.
Zoho Desk is one of the Zoho products for customer service. Zoho desk is a good customer service software for enterprise and it is one of the best Hubspot Service Hub Alternatives.
Salesforce Service Cloud
SalesForce Service Cloud is one of top rated customer service software and one of the top Hubspot Service Hub Alternatives. Unfortunately, it is not that easy to implement and thus it is mostly popular among enterprise companies.
Jira Service Desk
Jira Service Desk is one of the most simple customer service software, however it is still a good Hubspot Service Hub Alternatives.
ReAmaze is customer service software by GoDaddy built mostly for eCommerce businesses. And it is one of the greatest Hubspot Service Hub Alternatives for online stores and shops.
Gorgias is one of the leading customer service software for eCommerce (Shopify, WooCommerce, Magento). And it is one of the top Hubspot Service Hub Alternatives.
Freshdesk recently went through an IPO and was rated among top customer service software solutions. Thus we are putting on this list of Hubspot Service Hub Alternatives.
Zendesk is an undefeated leader in the customer service software space. It offers live chat, ticketing system, customer portal and voip services. It is one of the top rated Hubspot Service Hub Alternatives.
Front app is a simple shared inbox software for customer service. It definitely lacks a lot of features compared to LabiDesk and Hubspot Service Hub, however it is still one of the best Hubspot Service Hub Alternatives.
Kayako is an old timer when it comes to customer service software. Kayako is a great Hubspot Service Hub Alternatives.
Intercom is the number one live chat software for customer service. And it is definitely one of the top Hubspot Service Hub Alternatives, except that it may not offer as many features.
What Customer Service Software?
Choosing the right customer service software for your team is an important decision that should not be taken lightly. We hope that our list of 12 best Hubspot Service Hub alternatives will help you find the best fit for your business. If you have any questions or concerns about finding the right customer service software for your team, please contact us anytime. Thank you for reading, we are always excited when one of our articles is able to provide useful information on a topic like this!