It's no longer necessary to sift through clunky manuals to find answers to your questions. These free knowledge bases contain the answers to basic questions, as well as product or company policies. Not only do they help users understand better, they also help businesses save money. By sharing information over the Internet, businesses can avoid printing and producing expensive manuals. A free knowledge base is a great way to communicate with users and let them know all the specifics of a product. Not only does this save time, it also builds trust. When users trust the company, they'll be happy to make future purchases from you.
Whether you’re running a local small business or the IT department of a multinational corporation, there are several factors to consider when choosing a free knowledge base software. Your needs and your budget will play a large role in determining which software to choose. You’ll have to consider things like the number of articles you have and the number of users who will be accessing the system.
"In fact, 40% of consumers now prefer self-service over human contact. And a study conducted by Dimension Data found that 73% of customers prefer to use a company's website, instead of using social media, SMS and live chat for support." - Dimension Data
What is a Knowledge Base?
The knowledge base is the center of your customer service. It's a place where visitors and customers can go to get solutions to their problems. When some of your customers or visitors have a problem or question, they can use the search bar to enter their question and find the answer.. It's important to keep your knowledge base up to date. That way, users and customers will be able to quickly and easily find the information that they need.
Knowledge management software can refer to an awful lot of different things, but the one thing they have in common is that they save time and money by enabling a company to optimize its best assets - its employees! A knowledge base can help you reduce the money you spend on customer service by allowing customers to help themselves. This frees up your employees to spend more time on tasks like developing new products and services, and making sure that customers get the excellent service they deserve.
What is Free Knowledge Base Software?
Every business needs a free knowledge base software. The main purpose of a free knowledge base software is to provide potential and current clients with as many answers as they need to know about your products or services. Free knowledge bases software are usually based on a website. To make a free knowledge base, you just need to make a list of everything that you know about your business and then organize it in a coherent way that makes sense. There are many different formats for free knowledge bases, including but not limited to lists, FAQs, graphics, etc. The format of content in the free knowledge base depends on the type of information that you want to convey to your readers. It is a great way to reach a large audience that may be interested in your business!
Types of Free Knowledge Base Software
Customer Portal Knowledge Base
A customer portal free knowledge base is an online database of information related to a specific product. Unlike an old manual that was written by the manufacturer, a free knowledge base is a customer-based website where users and customers can find the answers to the questions they have about a certain piece of technology, product or service. Some free knowledge bases even help users learn how to use the product with onboarding guides and tours. One of the benefits of using a free knowledge base is that it helps a company save money. Rather than having to create a manual to distribute to every user, they can simply link a customer portal with free knowledge base and manuals to their website.
Public Knowledge Base
A good example of free knowledge base software is Wiki or Wikipedia. A Wiki is a type of Content Management System (CMS) that allows site visitors to edit, create, and/or delete its content. This is an example of a wiki, which allows users to answer questions, view and contribute to guides, and add/remove documentation. This format is a powerful tool, often used in collaborative environments, such as companies, schools, and non-profit organizations.
Internal Knowledge Base
An internal knowledge base is a resource used by employees to learn about your product or service. These free knowledge bases often cover topics such as your product's capabilities, detailed workflows for different departments, and a glossary of terms and acronyms. These resources are helpful for new hires to become familiar with your product or service and for experienced employees to keep up to date with company news.
Free Knowledge Base Software Features
✅ Good Search Algorithm
What exactly is a free knowledge base search engine or search algorithm? A knowledge base is a system that is designed to search through text and return with results that are relevant to search query. The content doesn't have to be new, it just needs to be relevant to what the customer or employee is searching for. For years, search engines have been a vital part of the Internet and are now a major part of the knowledge base software. It is highly important for the free knowledge base software search algorithm to be fast and intuitive.
✅ Knowledge Base Design
The free knowledge base design is important to make sure your customers feel comfortable while looking for your products or service information. Also, there is a fear of your customers getting lost in a sea of information that isn't related to your company. The design should reflect your brand and be consistent with your website. Usually, you want to make sure the information is organized in a way that users have a path to follow.
✅ Knowledge Base Analytics
Having a knowledge base is great, but it's absolutely imperative that you make sure that it's providing good results. Making sure your free knowledge base is getting the right results means running some analytics on your searches. You want to make sure that your analytics are flowing through to the higher-ups, who can use this data to improve your content and enhance the knowledge strategy of your business. With the data you collect using analytics, you can really fine-tune the strategy of your free knowledge base, which will hopefully lead to an increase in user engagement and a higher conversion rate.
✅ Customer Feedback
Feedback from users is the best way to improve your free knowledge base. Keep track of what is getting thumbs up, or if certain topics are always being voted down. Understanding what is not getting any votes is also important! It's possible that the topic is not a good fit, or people are confused by the way that it was written. Taking a step back and doing a quick rewrite might improve your article and it's even more likely that people will give you a thumbs-up!
✅ Knowledge Base Dashboard
Content creation is a very important step with free knowledge base software in creating a consistent brand experience. It's important to have a proper knowledge base software system in place so you don't have to worry about creating new pieces of content every single time you want to update your website. Having a good and easy to use free knowledge base software dashboard system in place will save you time and be more efficient for you and your business.
Top 5 Free Knowledge Base Software Solutions in 2022
LabiDesk is all-in-one help desk and knowledge base software! It offers a wide variety of customer support tools.
Confluence is a wiki management software by Atlassian.
Notion is all-in-one docs and knowledge management software, which can be used as a free public knowledge base.
Wix Answers, brought to you by Wix website builder, is a customer support software with tools like ticketing system, shared inbox and knowledge base.
Zoho Desk is a help desk software by Zoho, it offers ticketing management system and knowledge base.
If you're in a position where you need to find new software to use in your business, you might find yourself considering whether or not you want to use free knowledge base software. There are a variety of options when it comes to this type of software, but the question is really up to you. Find what you need using this guide to figure out what the best options are for your company with free knowledge base software.
While most businesses can benefit from free knowledge base software, it's vital that you thoroughly research the options before you make a decision. There's no point in purchasing software that won't improve your business processes and customer engagement. Learning about your options before you buy will ensure that you make the best decision for your company's needs.
We hope you've enjoyed our list of free knowledge base software. We tried to include a wide range of options for your business goals. We hope that you will be able to find a free solution that fits your needs.
Hey 👋, check out these Top 5 Free HelpDesk Software & Ticketing Systems in 2022!