In the digital age, the competition has increased at a great pace. In this regard, it has become difficult for e-commerce businesses to stand out from the competition. In order to stay ahead of the competition, e-commerce businesses now focus on customer service as a competitive edge.
Many ecommerce website owners are looking to build a loyal customer base. You may have seen many online stores that deploy online chat - business messenger. And the reason is because chat is an immediate way to connect to customers. It makes interaction more personal & flexible. And there are lots of good reasons why you should employ the use of live chat software on your ecommerce website.
You may have used live chat before while purchasing something online. Live chat has been around for a while now. However, not all live chats are the same. Some are used to increase sales, for marketing purposes while others are used for customer support.
What is Tidio?
Tidio is the perfect tool to enhance the way in which ecommerce companies support their customers. Previously, when companies had to engage in online buying and selling, companies had to be equipped with separate tools: one for sales and other for customer support. Live chat software like Tidio and Tidio Alternatives enable companies to do both sales and customer support via the same live chat channel. With live chat like Tidio, your agents can learn about customer engagement and sales because Tidio gives insights into what works best for your business.
You can live chat software to connect with your customers and solve their queries in a timely and efficient manner. It's equipped with all the tools to help you manage client care better, including an integrated knowledge base, support tracking, search analytics and visitor monitoring.
✅ All-devices support
If you are looking for easy ways to talk to your customers, then you are in luck. You can now have your customers chat with you on the go, on every device: mobile, tablet, and desktop. You can also integrate it into your website, or even create a mobile app for the chat function. Your customers will love this, and you will love the fact that you can increase sales and revenue and know more about your customers and their behaviors. This will also help you understand what they like and don't like, and give you a way to connect with them and provide them with better service and products. This is a great way to make your customers feel like you really care about them and what they want and need. Do you want to know what Tidio Alternatives offer SDK option?
✅ Live Typing
When you start a live chat session on your website, you'll be able to see what people are typing in real time before they actually send the message. You'll be able to see the message in the chat window, right after it is typed, and be able to answer right away. This gives a more personalized experience to a live chat system. If a visitor takes a while to type out a message, they're most likely going to leave and look for a more efficient place to get their questions answered. If you start typing a message but decide to change your mind, you can prevent the message from being sent by resetting the message. Do you know what Tidio Alternatives offer that too?
✅ Pre chat survey
When you chat with someone, there are questions you can ask that'll give you more information on the person you're talking to. Sending out a pre-chat survey can help you understand the person you're talking to better. It'll help you give better customer service with appropriate responses. It's important for anyone in this field to have the right tools to be more efficient. Pre-chat surveys are a common feature for most Tidio Alternatives.
✅ Event Tracking
You can easily boost your website's conversion rate by targeting your most engaged users in the right way. For example, if you want to increase your free trial signup rate, you can track when people submit their contact information. Once they do, provide additional value through a special offer or an email series highlighting all of your most popular features! You can also send them more personalized messages based on their behavior. For example, if they are on your pricing page for a while, you may want to tell them that they can get a lower price if they sign up right away! This is one of the most important features to look for in Tidio Alternatives.
✅ Collect Basic Info
Site visitors need not fill out your forms! All you need is to ask them for their emails and phone numbers to get the job done. When you collect emails, you'll get to send more relevant emails to people who are interested in what you have to offer. You can personalize the emails, schedule them at the best times, and target people who would be interested in your products. Also, people are more likely to respond to emails than they are to any other form of communication. By collecting their contact details, you can increase your sales and qualify these leads. Live chat software and Tidio Alternatives should have this feature.
✅ Rate conversations
Gain insightful customer feedback after every single interaction with live chat. This way, you can gauge your customer's reactions and figure out how to improve your product to better suit their needs. All of this feedback will help you build better relationships with your customers and strengthen your brand. A vital feature to look for in Tidio Alternatives.
✅ Multi Language
If you want to make sure that you can help as many people as possible, make sure that your live chat service is available in as many languages as possible. That way you can communicate with customers who speak different languages. This will also make your business more diverse and open minded. While you're free to choose the languages that the chat service is available in, you should have it available in common languages like Spanish, French, and of course English. This way, people of all cultures can learn about your business and how to use your services. Which Tidio Alternatives offer this option?
✅ Offline notifications to email
One of the most common issues that customers have with live chat support is that they can't get a hold of an agent. It's frustrating to be in the middle of a sale and not be able to get a person to help you out. That's why you can set up an email notification system to get a hold of you after a certain amount of time. In the system, you can set up multiple notifications to be sent to multiple email addresses. This will allow you to know when someone a customer comes to the live chat and agents are offline. The same goes for the customer, a customer will receive email notification with the agent reply. Want to know who among Tidio Alternatives offers that?
✅ Hide on Specific Pages
Showing live chat on all your landing pages is not advisable. It might seem like a good idea to have a chat box on a page a customer first lands on, but this can prove to be a hindrance to a customer who might be looking to make a quick purchase. If a customer wants to make a purchase, they should be able to do so within a few minutes, and it might take a bit longer if they need to ask a question about the product. You obviously have your own workflow and can set it up your way. But who from Tidio Alternatives has this feature?
✅ Widget Customization
The widget you use on your website needs to fit in with your aesthetics but you don't want to stick with what you've already got and just change the color and change the placement. Some tips to consider when making this change is to really think about where users will be clicking and reading when they come across the widget. Will it be hard for them to click on the links? Will it stand out in a crowded area? To perfect this change, you need to make sure your changes make sense and look great in your website's design without distracting from the actual content. Widget customization is an important part of setting your live chat and it is a pretty common feature for Tidio Alternatives.
Top 5 Tidio Alternatives
LabiDesk is one of the best choices for both a full fledged help desk software and live chat software. You can choose what features and modules you need to display in the live chat widget. LabiDesk is perfect for SaaS companies, Startups and eCommerce.
Zendesk is a leader when it comes to customer support software and there is no daniel of the fact. However, pricing can be steep.
Freshdesk is a long tem Zendesk viral with plenty of great features to assist customers through various channels.
If the Gmail suite is not enough for your company, Helpscout could be a great alternative with live chat and centralized shared inbox.
Gorgias has many features for online shops and ecommerce. Their live chat is designed to integrate with Shopify, Magento and WooCommerce.
Tidio is a live chat and customer support software that enables you to connect with your customers, take messages and feedback and convert these messages into sales and sales opportunities. Live chat software helps you to communicate with your customers immediately instead of waiting for them to message you. If you are running an online store, live chat software is one of the best tools to improve customer satisfaction, conversion and retention. Our blog post was about the top 5 Tidio alternatives. The companies we mentioned were: LabiDesk, Zendesk, Freshdesk, Helpscout and Gorgias.