What is Customer Service? Types & Definition

What is customer service? Why customer service is crucial for business success? Lets find out 👇

Definition of Customer Service

Like a baker, customer service is an important ingredient when it comes down to developing a loyal clientele. So, making sure that your client's experience is a positive one that will keep them coming back for more takes time and dedication to create an environment where their overall wellbeing can be ensured. Unlike the traditional telephone support agent of yesteryear, today’s customer service goes far beyond email and text message communications available 24 hours a day. With many businesses having at least one live chat option available during the workweek and into the evening hours or on weekends, their once manual process has been replaced with automated support solutions that require only that you spend money on specialized software and then hire professionals who know how to operate them.

Customer service is an oft-discussed and easy-to-misunderstand topic. On one hand, many people believe that "if you build a great product, then the customer service will take care of itself." On the other, there are those who believe that customer service is the true differentiator between a good product and a bad one.

What is Customer Service? Types & Definition

When it comes to small businesses, the discussion is even more complicated. Small businesses don't have the money or resources available to build a support team and often don't have the time to dedicate to thinking about customer service.

The most important aspect of any business is their customer base. So many businesses try to save money by spending less on customer service. However, we believe that if you save money here you are putting your business at risk.

Customer service isn't what it used to be; you might be thinking about skipping this blog, but that would be a mistake. Nowdays, customer service is way bigger task than just following up with customers. These days, it is about providing the right and outstanding customer experience. To do this, you must first know what customer service really is. If you're looking for this kind of information on customer service, you're in the right place.

Today's world is getting more and more competitive, and companies that do not focus on providing good customer service will lose their customers. Nowadays it's very easy for a customer to switch to a competitor. That's why it's important to monitor and improve customer service and provide high-quality solutions at all times.

"Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans." - Ken Blanchard - Mollie Beck

Customer service can mean a lot of things depending on who you ask and what you're looking for. It also differs depending on the industry that you're in and the product or service that you're offering your customers.

The definition of customer service could differ and depends on who you ask. Some people will say that customers deserve the best service available at all times. Others will tell you that customer service begins after the sale has been completed. However, if you ask us, customer service is an ongoing process that starts when a customer expresses interest in your company or business.

Listening to customers is a crucial part of customer service. Customer service always been more than what most of you may think, it is not just answering questions and assisting people. It's about helping customers feel heard and valued. It's also about fulfilling their needs and building a relationship with them. That's why it's important to listen to customers and respond in a way that is valuable to them.

What is the difference between Customer Service and Customer Support?

Customer Support vs. Customer Service The two complement each other, but are not the same thing. Customer support provides detailed solutions to your customers’ technical needs, focusing on HOW each issue is solved so they don't have to worry about spending extra time trying to troubleshoot any further. However having Strong Customer Service can help build better relationships between businesses and their customers, establish trust and partnerships over long periods of time making it more worthwhile for both parties involved.

There are details, and then there are things that are more sophisticated. It’s important to know and comprehend the difference between support and service. If you consider customer support like the nuts and bolts of fixing an issue, then it’s crucial to understand that by providing good service is like educating your customers on how to build the right tool for what they require in the future. Service could be thought of as reminding them about something that needs fixing or checking advice on how to avoid losing data down the road. Customer service agents can solve problems for users in real time, but providing good-quality service will help develop relationships over time. This act encourages your customers to use your products again, which makes them partners in this journey!

What is Customer Service? Types & Definition

Types of Customer Service

Anticipatory vs Incident Based

​​Anticipatory service came about because companies saw a greater need to respond to customer’s requests before it became an issue. Let’s say for example that you run a business that provides clients with services or products. With anticipatory support, you would essentially be attempting to fix the issue before your customers notice that there is any problem taking place. Some businesses choose not to practice this type of support because they don't entirely understand how it works exactly.

Real Time Live Chats vs Messaging

Real-time chat and messaging both offer a way to communicate with customers and support teams, but there are important nuances that differentiate one from the other. Real-time chat is best for helping an individual customer with specific issues or questions where every second makes a difference - after all it's real time! On the other hand messaging can be asynchronous which allows for an intuitive way to help more than one customer at a time, as well as allowing for conversations to be continued at another convenient time - like when you're on your couch or taking care of something else besides looking at your device! The bottom line: Real-time chat requires most or all of your attention and has a defined beginning and end. Even so live chat still remains one of the top ways companies deliver amazing Customer Support experiences because it's fast! But if you feel like you aren't receiving enough value from existing tools, they might not be the right fit for your business.

We at LabiDesk have a passion for putting customers first. There are so many ways you can keep satisfied customers coming back, but at the end of the day there's one secret that rules them all - good old fashioned customer service done as well as it possibly can be. Modern customers want to connect with their favorite brands across multiple channels and no matter how tech-savvy you might think your target demographic is, face to face communication hustle helps win business deals or convince first time users about the value of a product or service. To make sure your customer service team is second-to-none, take a look at LabiDesk Help Desk Software, it has everything you may need for stellar customer support in your business

Hey👋 ,we've got more customer service hacks for you 😃 Check out these Top 15 Customer Service Tips to Use in 2021.

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