Do you want to learn more about the newest trends in the world of e-commerce customer support, sales and upsales? Are you looking for Gorgias Alternatives? Then you’ve come to the right place.
Shopping is becoming one of the go-to activities for many people. Whether you're looking for travel deals, new electronics, outdoor goods, clothing, beauty products, or even video games, you can find them online without setting foot out of your home. However, there are still some questions that shoppers may be afraid to ask the sales representative.
While it's true that in e-commerce, it's really hard to grab the attention of your potential customers, there are ways to make it work. All you have to do is make sure you're doing everything possible to create an attractive, easy to navigate store. You also need to get more people to visit your site, so you need to get better at marketing. But even if you have a great store, there are some things you need to do to increase the number of people who are interested in your products. This is where conversion rate optimization comes into play! If you employ some techniques that can help increase the number of people who are interested in your products, then you'll have more people who are willing to purchase your products.
Have you ever wondered if an online store could answer your question before you asked it? Wouldn't it be great to be able to ask an online store anything you wanted? You might think this is just a fantasy, but you'll be surprised to hear that there are online stores which offer this service. That's when Live Chats come to play on eCommerce websites. And that’s why more and more Gorgias Alternatives appear on the market.
5 Best Gorgias Alternatives & Competitors
Live Chat for eCommerce
With the rise of online shopping, businesses need to find ways to better engage with customers and increase conversions. Live Chat is becoming an increasingly popular tool that businesses are incorporating into their e-shopping platforms. By allowing customers to talk to a real person, instead of spending time filling out forms, businesses are making the overall shopping experience much smoother. An added bonus is that businesses can gather valuable insights about what customers are looking for, which can further help with product development and overall business strategy! Wondering what Gorgias Alternatives can help you with that?
Studies show that customers are looking for an increased level of personal service when it comes to purchasing decisions. Live Chat is a great solution for businesses that want to reduce abandonment on their websites and improve the quality of their service. By using Live Chat, businesses can support their customers and convert browsers into buyers!
What is Gorgias?
Gorgias is a customer service software for ecommerce stores. Originally designed to be used with Shopify, Gorgias has recently integrated with compatible ecommerce websites built using the WooCommerce and BigCommerce platforms. For ecommerce businesses Gorgias support software can help automate many tasks like upselling, selling, assisting, replying to repetitive inquiries such as order status that might otherwise require manual work by your shop’s staff.
? These are most prominent features Gorgias has to offer:
✅ Live Chat for eCommerce
✅ Shopify Integration
✅ WooCommerce Integration
✅ Magento Integration
? Features that Gorgias missing
✅ Help Center Website Builder
✅ Knowledge Base
✅ Profound Ticketing System
At this point of the article, you are probably aware of the advantages Gorgias has to offer in comparison to other customer support tools Gorgias Alternatives. But if you happen to be in the process of researching the best alternatives to Gorgias, we definitely understand how tedious it can be. So we've come to your aid and listed out some alternative customer support tools that will make your customers' buying experience easier, faster and more efficient in comparison with other software providers in the industry.
✅ Gorgias Pros
Gorgias integrates directly with Shopify, allowing you to see all of your customer's data through the dashboard without having to jump back and forth between tabs. It also makes it more convenient for you to manage orders, initiate refunds, and perform any other task that requires accessing the Shopify admin dashboard.
Gorgias is compatible with most chat and social media messaging services such as Facebook, Instagram and email to help facilitate communication between customers and customer support.
When a customer purchases a product online or just browsing through the store, Gorgias allows you to detect the client's intention by determining whether they want their products to be shipped, if they'd like refunds or exchanges, or other options that may be available. You can then set up an automatically formulated response, based on pre-set rules and tags that automatically route messages pertaining to the shoppers case.
❌ Gorgias Cons
Gorgias is a little bit tough to learn to use and navigate through, especially since it’s not as intuitive as we used with other Gorgias Alternatives. We wish there had been a simpler way to figure everything out, both on the homepage, and in the dashboard.
It costs a fortune. The plan with all the bells and whistles costs $750 every 30 days ($0.125 per ticket) with a cap of 6000 tickets per month and $14 per each 100 additional tickets. Seriously???
It is not easy to collaborate with Gorgias because the system is not very user friendly especially when it comes time to effectively follow up on tickets or chat support. While The Gorgias system seems like it would be great for e-commerce sites, unfortunately it does not meet all expectations for full fledged helpdesk software service for eCommerce websites.
5 Best Gorgias Alternatives & Competitors
Gorgias is a fantastic customer support tool for e-commerce and retail brands, however as you can see there are certain cons and limitations that might be stopping you from using it. And there are many other great choices in this market. If you have different requirements from an ecommerce help desk, perhaps you are looking for one that is simple or easy to use and doesn’t cost you a fortune. Or maybe you want to find a tool that integrates with the other apps you use in order to run your shop? There are many alternatives to Gorgias, but we hand picked for your and evaluated the top 5 Gorgias Alternatives.
There are a lot of different ecommerce help desk software solutions available these days! You might find that you want something that's easy to use, or you might prefer a tool with great integrations. It's important to make sure you know your options before deciding how to improve your customer service. Here are 5 amazing ecommerce help desk tools that we've researched and recommend.
Is an innovative, user-friendly help desk software that will help you support and sell more to your customers! This is one of the fresh help desk software for eCommerce that comes with a number of great features and tools to make your brand and services more customer-centric and thus increase satisfaction when it comes down to doing business with your company. It is one of the best Gorgias Alternatives.
LabiDesk Features for your online shoppers support
? Live Chat
Successful business e-commerce online shop owners and business owners who sell online via online shop by using live chat business messenger as a business tool to interact with their potential customers and target audience easily and efficiently. With live chat software, you can easily engage and connect with your customers and target audience over the internet and websites. Live chat software is a great available and cost-effective business tool which is available at LabiDesk Gorgias Alternative.
? Profound Ticketing System
If you are into the world of e-commerce, there are many things you do to take care of, one of them being tickets. The tickets are also an important aspect when you are in charge of running your own ecommerce site. You have to have a system in place in order to manage tickets so that your customers are able to report them in case they have any problem. Not many Gorgias Alternatives can offer a profound ticketing system like LabiDesk.
Customer relationship management is the heart of your business. It is the system you use to manage your largest asset, your customers. Your customer relationship management system should be able to help you manage all your customers data from your Shopify and WooCommerce store. With LabiDesk Gorgias Alternative you can have all your customers from your online store synchronize with your LabiDesk help desk center.
? Help Center Website Builder
A lot of people know that they need to build a help center when they start an ecommerce store or when they build a new site. The problem is that this is such a huge project that many people don't know where to start. There are a lot of online help center builders out there today, but they all seem to offer the same basic features. LabiDesk Gorgias Alternative has an easily customizable help center site which you can connect to your online store.
? Knowledge Base
For a successful business, a strong knowledge base is a must. An ecommerce platform for instance, has a wide range of information that a user can encounter. Such a platform should have a knowledge base for it to adequately serve its users. When a problem arises, the knowledge base for an ecommerce platform should be able to help resolve any issue. The knowledgebase should be able to help resolve issues by giving the user the answer to the particular problem. Interesting fact that not all Gorgias Alternatives have a knowledge base module and even Gorgias don’t have it.
? Shopify Integration
Connecting your shopify store with your help center can be very beneficial, but only if you set it up right and with right tools and native Shopify integration. Shopify store owners who want to use the help center feature of Shopify to its full potential. You can use it to handle basic and complex customer support requests and also upsell and cross sell products to your customers. Must have feature to look for in Gorgias Alternatives.
? WooCommerce Integration
Connecting your help center to your WooCommerce store can be one of the best investments you can make. It will provide your customers with the information they need to place their order, and it will also allow you to answer their questions without needing to look into the WooCommerce admin dashboard. Another vital feature to make sure Gorgias Alternatives have it.
? Auto Replies
Customers can be experts on their products or services but some customers just need some feedback or further assistance on their purchases. This is where the order assistant panel comes into play as customer can simply put their order details on your website live chat or help widget and LabiDesk will provide information on the status of their order.
Pricing: Starting from $19 per team per month, plus a lifetime deal available at the moment.
Reamaze is an excellent support software for online businesses. It’s a great option when searching for a quality alternative to Gorgias. Simple to use, the live chat feature in Reamaze helps route incoming visitor queries immediately and efficiently. Pretty solid Gorgias Alternatives owned by GoDaddy.
Pricing: Starting from $29 per user per month and goes up to $69 per user per month.
Richpanel is another solution that can help you create a better shopping experience for your users. First, it allows you to track, manage, & resolve queries in the time you need to. It also enables customers to message you via Facebook Messenger, WhatsApp, WeChat or by using any tool you choose. Richpanel is probably one of the most expensive Gorgias Alternatives.
Pricing: Starts from $99 per 350 conversations and goes up to $999 per 6000 conversations. And $15 to $25 per extra 100 conversations, depends on the plan tier.
Tidio is a customer support tool that helps eCommerce and direct-to-consumer brands build their presence on multiple platforms from one single, beautiful interface. If you're looking for a tool that supports all of your business applications instead of having to manage an entirely different user account for each different app, Tidio would be a good choice among other Gorgias Alternatives.
Pricing: There is a free plan available for 500 emails per month. Pro plan with chatbots will cost you $39 per month per 3 operators. There are also plans for $15 per month per operator and $25 per month per 3 operators.
Zendesk is the cream of the crop when it comes to customer service software applications. If you’re looking for an all-in-one solution, Zendesk offers a wide selection of standard features and third party integrations that allows for almost infinite configurations. With that many features at their disposal, there is literally no limit to the industries that could find value in what this tool has to offer. And yes, it is another great choice when look for Gorgias Alternatives.
Pricing: Basic plan starts from $19 per user per month. Plans with more features and options will cost you from $49 to $99 per user per month.
Choosing a help desk software for your online store may seem a daunting task, but we hope our top 5 Gorgias alternatives post has helped you with your decision. If you have any other questions or concerns about help desk software, please contact us anytime at [email protected]. Thank you for reading, we are always excited when one of our blog posts is able to provide useful information on a topic like this!