Live chat software has been around for a long time and it has recently become more and more mainstream. One aspect of live chat software that I enjoy is how we can use it for different applications and reasons.
⚡This blog will outline how we can use live chat and some various ways we can use it.
We've written before how using live chat software can improve conversions.
Because having a live person answering your customer's questions instead of a prerecorded message is more personal. Well, now we've got even more proof that live chat is essential, with HubSpot's new research. They found that sites that used live chat generated 87% more leads than sites that didn't. And live chat is especially effective with the most valuable leads.
That's the most of any lead generation tactic they studied, including SEO. If your company isn't using live chat software, it's time to start!
What is Live Chat?
What is live chat software? Live chat software is a wonderful tool used by a lot of businesses. It's a great way to stay in touch with a business and a great way to ask questions. You can contact a company via live chat software and get answers quickly. Live chat software is a great way to get questions answered. If you have a question, you can contact a company via live chat software and get answers quickly without making a phone call.
What is live chat software? And it can definitely help your business grow? If you want to increase sales and improve your brand's reputation, consider installing live chat software into your operations. There are a plethora of live chat software available on the market, but it is important that you choose the right one that best fits your business needs. A live chat tool can help you solve customer problems more quickly, increase your brand's reputation and even convert your website visitors into paying customers.
Live chat software is a component of customer service software. It allows you to talk with customers and then store all the conversations for later review.
Why should you use Live Chat on your website or app?
If you own a business, you should consider using live chat software. In the online world, service is everything. A customer will rarely make a purchase without talking to a representative.
Explaining this in a business sense, 90% of these potential customers will go to a competitor's website if yours does not have a live chat. Live chat software is a great tool for your business to have. It allows you to answer questions from potential customers.
Having a customer service team that is available 24/7 is something that you need to have in order to not miss out on any potential customers. Live chat software is helpful in allowing you to have this so that you are able to talk to your customers about their issues or concerns. It is necessary to have well-written content so that your customers don't have to worry. Live chat software is important in order to have a well-rounded customer service team.
What Live Chat Features are Important?
✅ Contact forms
If any live chat software you decide on when building your own business offers you the option to add and customize different forms, don’t hesitate to use it. These various forms should include pre-chat form, offline message form, and post-chat form. The pre-chat form allows you to capture leads in real-time while the offline message form helps Capture support requests if the operator is absent which then gives an opportunity for an immediate response from a support agent. The post-chat form captures feedback from users which can be used to improve the quality of future support provided by your company.
✅ Canned Responses
Since support agents often face similar situations, certain ones can use canned responses to greet a returning customer by name, offer a discount or deal with a common question without having to type what is likely already on their mind. Reduce typing / messaging back and forth with context-specific responses by saving canned responses to frequent questions. Respond to customer questions in real-time by saving commonly used responses.
✔️Create canned responses with LabiDesk Macros.
✅ Chat Routing
Prioritize customer chats and route them to the experts who are best suited for handling inquiries. Make sure customers get the resolution faster. This is also achieved by ensuring that information regarding the issue at hand is being relayed across teams in an efficient way.
✅ Real-Time Reports
Monitor your customer's behavior in real-time with the help of live chat support applications. As you watch over each conversation, you'll notice that certain patterns emerge and can then use this information to your advantage. For example, you'll be able to keep track of how many sales occur after a certain time and see which products tend to be most popular, and therefore change your strategy for those items accordingly.
If you choose to implement live chat on your website, you can set triggers that will open the chat window automatically when certain conditions are met. For example, you can trigger live chat to pop up after a certain amount of time has passed on a specific page.
One of the downsides of live chat website software is that you don't always get a live person on the other end. Chatbots are essentially automated systems that can help you to react to customers at scale with simple responses. But what if your customer's needs are more complicated? What if they need an agent? By outsourcing some of the simpler questions and requests for information, for example, you can help people who contact your site to receive better service without having to be up 24/7 which will save you money in terms of labor costs. But Chatbots may let customers know that they're not necessarily chatting with an actual human which may put off more sensitive customers. As long as there is clear communication about whether or not it's a bot or a real person behind the responses on the different channels you use, outsourcing these tasks means nobody gets penalized by making some people work so much longer than others. 😉You can always hire Live Chat and Ticketing Management Agents Here.
8 Best Live Chat Software
There are several kinds of live chat software that allow you to communicate with your customers. These are used by companies to help run different kinds of businesses. They are very helpful when you are starting up your business because you can be reachable to your customers. You can reach out to them and they can reach out to you easily through this software.
LabiChat is a new live chat software and is a part of LabiOffice Suite. It's a simple and very well-designed live chat to help businesses onboard their clients, capture leads, and make sales. Their live chat help widget has various functionalities, like self-service support powered by help articles, news feed to announce updates and news directly in the widget.
⚡You can connect LabiChat to other apps from LabiOffice to have a complete business solution to run your business online effectively.
LabiDesk is a perfect combination of live chat software and help desk software. It is ideal for businesses who want to provide a professional customer support experience to their users. You can create mailboxes, add your corporate emails and use shared inbox, add a live chat widget on your site, create a knowledge base with help articles.
⭐⭐⭐⭐⭐All that you may need to help customers with your product or service.
More than just marketing in one country, Tidio is an international live chat provider for multi-language customers. Tidio is becoming more impressive now with plenty of improvements to be taken into account. They include the facilities like the integrated tool, which has facilities like technology integration technology, automated data collection software, and documentation. The most special facilities are their products like Chatbots feature, which lets you access different interactions that allow individuals to engage with each other in a conversational manner through different steps that can be easily configured through a visual workflow console. These capabilities are all part of their free plan (except for 100 unique users at present). It is worth mentioning that it also has some plans using natural language technology AI technology.
Intercom is not your typical live chat software. It’s an all-in-one platform that makes it easy for businesses to keep in touch with their customers. Intercom has three main products: Intercom Messenger, Intercom Helpdesk, and Intercom Campaigns. Their main features are really what make them unique from other programs like live chat; the ability to instantly answer questions form one’s website visitors by connecting directly with them, getting the whole conversation history so you don’t lose track of things, or having everything automatically synchronized across multiple teams or organizations - so there's no need to pass messages along manually after they've already been dealt with. Prices start at $53 per month and will vary depending on the number of active users you have.
This software allows companies to have live chat boxes and email ticketing functions on their website. It is important to have these functions if you want an optimal user experience with your customers. Additionally, you can use the live chat option for customer support purposes. This means, you will create automated responses based on frequently asked questions (FAQs) for your business. You can set up different chat agents for live chats or assign more than one person to the same chat box. Furthermore, you can send employee surveys to collect customer feedback using this platform.
Olark is an extremely popular live chat service. It’s easy to set up and simple to use which is why more than 5,000 businesses rely on Olark each day. To start chatting with visitors, you just need to copy the code snippet onto your site or install the plugin on your WordPress site.
Drift is a conversational marketing platform meant to engage and convert site visitors into paying customers. It works like a live chat, but it's more than that: its powerful features such as one-click surveys and application automation work together with the automated bot to help you decrease churn and increase customer retention.
Freshchat is another live chat service that competes with bigger names in the industry. Something it offers that other services do not is an open API; you can create your own webhooks, develop bots, and utilize the API to make/build different products for your Customers like browser extensions or apps. It's also possible to use Freshchat for real-time messaging through the messenger app. And if you're looking for help transferring your already up-and-running website to Freshchat, they provide excellent migration tools which are easy to use.
When you own a website, you want to make sure that your visitors can find the answers they’re looking for. It’s no good for them to be scrolling through pages and pages of information and not know where to start. That’s where live chat software comes into play. Having a live chat feature on your website is a great way to help people find the information they need and answer any questions they might have. It’s also a great way to make sure your site is as accessible as possible to as wide an audience as possible.
Why is Live Chat an important part of eCommerce?
The world is changing at a very fast rate. Ecommerce has become one of the significant ways of doing business. Businesses are focusing on increasing the number of clients. For this, they are using different tools like live chat. Live chat is an eCommerce tool that enables you to stay connected with your customers. If you run an eCommerce business, you need to focus on two aspects. One is to make sure that you provide your customers with the right products and the second is to make sure that they are happy with the service. And the best way to make sure this happens is to make sure that you have a live chat option.
🥰We hope you enjoyed our article about live chat software.
It’s hard to believe that live chat hasn’t always been a part of the e-commerce platforms that we use today. No matter what type of business you run, it’s important to have a way to communicate with your customers. With live chat software, you can solve any problems that come up quickly and easily, so that you can focus on growing your business.
We hope you found this article to be helpful!
💌If you have any other questions you would like answered, don’t hesitate to reach out to us anytime at LabiDesk.com!