Shopify Customer Service (Live Chat & Help Desk App)

Shopify Customer Service App with Live Chat, Help Desk & Knowledge Base. Check it out!

Are you an entrepreneur interested in doing business online? If you've heard about Shopify, then you've come to the right place. Shopify has been changing the e-commerce landscape since its founding in 2006. Shopify provides you with a platform to sell products online, but it also provides you the tools you need to grow. From customer engagement and inventory tracking to advanced shipping and payment options, there's a lot of flexibility with Shopify and Shopify Customer Service. And because you can use their platform for free (with paid premium packages) it's a more affordable way to get your business off the ground.

Shopify is a Platform?

Shopify is a platform that allows you to build and sell on your own online store which you can set up within minutes. It is a mobile friendly platform which means you can sell your products with ease on smartphones, tablets, or computers. It exists to help you begin selling products right away without the hassle of setting-up any e-commerce infrastructure. Shopify can also be used for business owners to launch a storefront for their brand. Whether you are an emerging entrepreneur or a large brand, Shopify has created a platform that can be used to sell virtually any product. Shopify also has over 150,000 stores hosted on their system. If a large number of entrepreneurs can make their products available for sale and profit from Shopify, it's possible you can do the same thing with Shopify customer service.

Shopify Customer Service

Imagine tools that can keep your customers engaged at all times. This can help your store convert more shoppers and improve ready rates by providing a helpful and visually pleasing experience. This would mean that your store would be able to increase their reach and grow their following. Take the best Shopify stores for example, their strategy is to give their customers the best place to find everything they need. They offer a wide selection of products and superior Shopify customer service, which is why their customers love them.

Every online shop needs customers to survive. Yet most online shops don't bother engaging with customers. By giving customers plenty of ways to interact with your business and getting their opinions, you're increasing the quality of your service and you're more likely to get sales from repeat customers.

Most online shops don't realize that customers are their most important asset. Customers are what keep businesses going. But there's more to it than just that. Customers are important in that they allow businesses to grow and develop. They enable businesses to create opportunities and new products. And let's face it: customers are what makes businesses successful. They're the ones that make the world go 'round and wouldn't it be nice to have them on your side? The best thing you can do for your business is to engage your customers in a way that makes them feel like a part of your success. But what tools can you use for your online store Shopify Customer Service?

One of the best ways to ensure that your customer's experience with your store is a memorable one is to communicate with them. Give them messages that trigger emotions and keep them engaged with an ongoing dialogue. One of the best ways to do this is by using Shopify Customer Service tools like LabiDesk.

Customer Service for Shopify

Shopify Customer Service (Live Chat & Help Desk App)

Making sure your customers can contact you or find answers to their questions about product availability, size, and shipping terms at all times is a vital part of your ecommerce business. If your customers can't contact you easily, or find information about order status or product details, they won't feel like you care about their experience. Having a live chat feature with automatic order status check function, or even product suggestion based on their inquiry, will make your customers feel you are on-hand for any questions or problems that may arise and you are ready to offer the best Shopify Customer Service. Plus, live chat software includes a ton of useful features like visitor-monitoring units, visitor recordings and more. Ensuring your customers can get in touch with you and find information they are looking for should always be a high priority.

​​No matter the ecommerce business, you will have to be open to hearing what your customers have to say. This is the only way you can maintain business and alleviate their troubles. You can easily do this by making sure you have a simple contact form on your site that can be filled out by any customer who has questions or concerns and help widget with help docs or live chat. Also, provide an FAQ page or Knowledge Base on your site that answers any questions your customers may have.

Shopify customer service is the backbone of any successful Shopify eCommerce business. Going that extra mile for your customers and making sure they are happy is what will keep them coming back for more and prevent them from shopping somewhere else. As an online business, it can be a struggle to keep in contact with customers who may have questions about shipping, returns, or other inquiries. It's vital that you have a way for customers to contact you. Whether you prefer email, social media, or even phone calls, it's up to you. However, you should make sure you have a way for them to get in touch with you no matter what channel they prefer. Thus just Live Chat may not be enough, you need to make sure they can contact you via Instagram, Facebook and other messengers.

Help Desk Apps for Shopify

What’s a Shopify helpdesk? An app that can help your business thrive. A helpdesk is an application that manages Shopify customer service in an easy-to-manage format. You can communicate with your customers through the helpdesk application, manage their orders and send emails and alerts for a smooth shopping experience. You can also integrate Shopify with the helpdesk and use it to manage payments and orders, increase the overall ease of a user experience, and allow your customers to ask questions.

An e-commerce business is a pretty hectic thing. There are many different factors that go into making sure that a good business is going to be successful, and one of the most important ones is having a clear and easy-to-use contact us page for Shopify customer service.

You’ve got your Shopify store up and running, but your customers have questions and you have no time to answer them. Your business is in a growth phase, and you’re constantly juggling between the many different tasks that are on your agenda. That’s why you’re considering a helpdesk solution app that will allow you to manage your Shopify customer service inquiries more efficiently.

LabiDesk Help Desk App for Shopify

LabiDesk is #1 help desk app for Shopify customer service. LabiDesk is a Help Desk built specifically for Shopify Merchants. It comes with many great features to help coordinate and organize all your Shopify store customer inquiries from one place. Tracking order directly from the live chat embedded on your storefront, submitting a ticket, searching for FAQs in your Shopify store help center page, submitting inquiry to emails, Facebook, Instagram, Whatsapp and other platforms and for your Shopify Help Desk app to consolidate all these inquiries under one dashboard.

Shopify Customer Service (Live Chat & Help Desk App)

If you’re like me, you’re an entrepreneur running two ecommerce businesses. Besides my regular, full-time job I also help run an ecommerce business as a contractor. This has always been a struggle – finding time to run two businesses out of my one-man operation. After some research, I found the best helpdesk solution apps for Shopify customer service that I can use to optimize my Shopify store. This software suite makes it easy to see what’s going on with my customer service and my customer satisfaction is going through the roof! - Jack Shopify store owner


We are Shopify Customer Service Experts and we will be glad to help you with your ecommerce needs, specifically your Shopify Customer Service. Our most popular product help desk for Shopify, but we also offer help desk for some of the other ecommerce platforms. If you need help desk software for any of the following, we can help: Shopify, Bigcommerce, Magento, WordPress, Wix, Weebly, Squarespace, and much more! If you have any questions or would like to schedule a consultation, please contact us.

When it comes to Shopify customer service, LabiDesk is one of the best out there. LabiDesk make the process simple, and LabiDesk gets the job done. If you have any questions or concerns about using this software for your business, we would love to hear from you. Thanks for reading!

Hey 👋, do you want to know more about Customer Obsession? Check out this article What is Customer Obsession? Definition & Guide 2022!

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