Customer Relationship Management software is a useful tool for anyone who works in business. It can help you manage your current customers and keep tabs on your leads. CRM or help desk software can also make it easier for your business to develop new leads, assist your customers on a daily basis and increase overall customer satisfaction with your product. If you're interested in helpdesk software and Wix Answers Alternatives, it can be helpful to learn about the different features available to you. It can also be helpful to learn about the drawbacks of each product. The best way to make sure you're making the right decision is to compare several different products. We did the research for you and now you can find the best Wix Answers alternatives and competitors in this helpful guide!
What are Wix Answers?
Wix Answers is a cloud-based customer support software platform. This flexible tool makes it easy to provide support in any channel, as well as consolidate all customer service into one single customer support center. This all-in-one customer support solution enables customers to browse FAQs, search for solutions, and contact support agents to resolve issues. Wix Answers is Alternative to all major help desk ticketing systems, such as Zendesk, LabiDesk, and Freshdesk.
Wix Answers Features
✅ One Inbox Ticketing System
Giving great customer service is always a priority, especially in the age of digital communication. There’s a lot of email support, website chat, social media comments and messages, and phone calls to be handled! As a business, it can be easy to become overwhelmed. This is why there are help desk software like Wix Answers and Wix Answers Alternatives, one of the best customer service tools on the market. It’s easy to use and has a lot of tools that you can use to organize your team and make it easier to give fast, yet personal customer service in real-time.
If you're one of the many users who don't want to see tickets that are on hold or otherwise in limbo, you can use filters to hide them as you prefer. Filters allow you to view tickets by user, labels, language, status, and priority with Wix Answers and Wix Answers Alternatives, and they can be useful in showing you only the information that is pertinent to your business needs and support flows. Filters are customizable, so you have complete control over what information is displayed on your screen.
✅ Single Timeline
If a user needs assistance for something, it can be very hard to keep track of all your conversations, especially if you are the only one helping him. This can take up a lot of your time and be very frustrating for users, who might not always remember their own case numbers. One thing that can make your agents' jobs a little easier is a solution that allows users to create a timeline of their issues, starting with the most recent case. This will allow agents to have all the information they need in one place with Wix Answers and Wix Answers Alternatives.
✅ Internal Comments
When collaborating with a team on a particular issue, comments are very useful. Comments help to brainstorm and bring the team closer to resolving the issue, so that the team can move on to other tasks. The problem is that many people who leave comments on a project aren't very thorough, and often end up raising questions that were answered by the previous comments, and were completely relevant to the issue at hand. With Wix Answers and Wix Answers Alternatives If you're going to leave a comment on a project, it's important that your comment is helpful, and that you're actually reading the comments that everyone has left before you.
When you're dealing with customers, you can expect to have to deal with several issues per day. That's why it's important to have a streamlined service that allows you to use your time effectively. A customer service platform is a great way to provide a high-quality experience without negatively impacting your productivity. You can even use these platforms to create customized and automated workflows. With Wix Answers and Wix Answers Alternatives you can create canned responses, macros and templates that will help you with automations when replying to customers similar and repetitive inquiries. The structured, systematic approach gives you the ability to scale your customer service and improve your service's efficiency!
✅ SLA Policies
The most important metrics to watch in your company should be the ones that are related to the service downtime and SLAs. These are the metrics that provide actionable data and will help you set realistic goals. Setting realistic goals is essential because it ensures that you are always moving toward the results you set. The most important thing is to create a system that is built for your needs and collects the data you need in order to succeed. The next step is to watch your metrics and have a team to address issues before they become big problems. With Wix Answers and Wix Answers Alternatives you should be able to set up SLA policies.
✅ Help Widget
If you want to offer an exceptional user experience, you need to make sure your customers have access to help from any area of your site. With effective customer onboarding and a centralized help center, you can ensure that your customers have the information they need to get in and get started on your site quickly. With Wix Answers and Wix Answers Alternatives you can embed help widget with knowledge base, live chat and even announcement feed right onto your website or mobile app.
✅ Live Chat
The best way to engage with your customers is to have a presence on every platform they use. Whether they're logging into your help center on their desktop or checking emails on their phone, they can quickly find the solution they need. By adding a "live chat" button to your site's widgets, you're offering your customers a convenient way to get in touch with your support team. Not only will this make them happy, but it might even encourage them to buy more from you! When you build this sort of accessibility into your site, you're giving people more reasons to come back for more. With Wix Answers and Wix Answers Alternatives you can have live chat embedded on your website.
✅ Call Center
When you want to expand your business and add a call centre to your company, you will probably be surprised by all the different systems and software you will be required to implement. Thankfully, you won't have to purchase, set up and configure all of those systems. The good news is that there's a system out there that's already all set up. You can just purchase it and get it running with all the features you would expect from a call centre system! It's a fantastic time saver that will have you making calls in no time. Wix Answers is that system and unfortunately not all Wix Answers Alternatives offer a call center solution as a part of their help desk software.
✅ Call Recording
Consider this. There's a great opportunity for you to listen back to your customer service calls and improve your business. There are two ways you can go about doing this. If you have a lot of calls, you'll want to use a call recording system. This allows you to record all calls, then listen back to find any time your employees could've done better, allowing you to more efficiently train your employees. The second option is to listen back to calls, in a more passive way. By having an agent listen back to calls and make notes, they can provide feedback on the calls. This can be a great way to train your employees, but might not be as reliable as recording calls. With Wix Answers and Wix Answers Alternatives who offer call center features you can record the call and listen to them to improve your customer support scripts.
✅ IVR for Call Center
The enhanced IVR system is the perfect solution for businesses who want the best of both worlds? The option of calling into a personalized voice menu, or the ability to call an individual extension. This customizable IVR has a host of benefits including the option to route calls based on customer input, and know what the inquiry’s about before you pick up.
Currently, the customizable IVR system is being used by businesses in a variety of industries including healthcare, insurance, travel, services and real estate. The customizable IVR offers 24/7 call handling, so your customers can reach you any time. The customizable IVR system is the perfect solution for businesses who want to increase call volume, reduce support costs and provide a higher level of customer service. You can set up IVR with Wix Answers, however not all Wix Answers Alternatives have this feature.
✅ Live Dashboard with KPIs
The KPI dashboard is an in-depth reporting tool allowing managers to visualize performance data of all customer service agents. The dashboard gives an understanding of their performance and a means for making real-time adjustments and improvements. KPI dashboard includes different charts, graphs and tables. It accumulates customer service data and displays it in an informative and easy to follow format. With Wix Answers and Wix Answers Alternatives you view all your support center activity on the live analytics dashboards.
The best way to make sure you're supporting your customers the right way is to get a bird's eye view at your support. You can do this by creating a support dashboard for yourself or your whole team. This way, you can see at which times you're getting the most tickets, which support agents are having the most tickets, which questions or concerns are most common and more! A support dashboard is a simple, easy way to make sure you're providing the best support for your customers, and you can get it for free with Wix Answers and Wix Answers Alternatives.
✅ Customizable Help Center Site
Creating a help center site is a great way to provide better customer service, educate customers on how to use your product, and increase sales. Wix Answers and Wix Answers Alternatives help center platform allows you to easily create, edit, and manage your help center site. You can also add CSS/JS to your site to create your own custom look. Plus, you can have the option to have your own custom domain name to increase brand awareness and route customers to your branded help center site for support, like: help.yourcustomdomain.com.
✅ Help Article Suggestions
This software is able to auto-suggest responses to your customers by analyzing what responses are popular and effective. Recommendations are based on previous interactions with other customers so that responses can be customized for each individual user. Since the recommendations are AI-powered and automated, it may be possible to decrease response times and increase accuracy. Wix Answers and Wix Answers Alternatives you can auto suggest help articles and responses right in the reply editor or for customers right in the knowledge base search bar.
5 Best Wix Answers Alternatives & Competitors
LabiDesk is one of the best Wix Answers Alternatives. LabiDesk is all-in-one help desk software for eCommerce and all online sellers. It's the best software to connect to your Shopify, WooCommerce, Magento and other ecommerce platforms.
Zendesk is top rated customer service software. And it is a good Wix Answers Alternative.
Freshdesk is one of leading help desk software and would be a good Alternative to Wix Answers.
Gorgias is help desk software for eCommerce and serves as a great Alternative to Wix Answers.
ReAmaze is customer service software that was acquired by GoDaddy. LIke Wix Answers is not the main product of WIx Website Builder. ReAmaze is not the main product of GoDaddy.
We hope you enjoyed our post about Wix Answers and Wix Answers Alternatives. Wix Answers and Wix Answers Alternatives are a great way to get more out of your customer support. When used correctly, it can be a great way to engage with your visitors, get more leads, and increase your customer satisfaction rate. If you have any other questions about Wix Answers and and Wix Answers Alternatives, please feel free to contact us. Thank you for reading, we always love hearing from our readers!
Hey ?, check out these Top 5 Free Knowledge Base Software Platforms in 2022!