In today's world, you need to make sure you're doing everything you can to satisfy your customers. In business, you'll want to make sure you're getting the most out of your business and that it's growing. Having a strong product and an excellent support system is key. If you're having trouble keeping track of what's going on with you and your customers, then you may want to consider using a support ticket system. These handy tools help you stay organized and keep track of customer issues. Using helpdesk software will help you keep track of every customer and their problems, even if they're having trouble with your business online!
Getting the right support software is crucial to growing your business. You want to be able to monitor your business and keep tabs on customer support issues. Kayako is one of the old timers in helpdesk and live chat software businesses and we will be looking at what top 5 Kayako Alternatives are available today.
Support software is a very important part of any business. Whether you are dealing with customer support or your own internal support, the software that you use can make or break your business. What do you need to know when it comes to support software? Here are some tips on getting the right support software.
There are plenty of well established players and there are plenty of Kayako Alternatives, but they may come with a hefty pricing structure. It's easy to think that you need to spend big to get big. You need to invest in the best of the best if you want to succeed, right? Not necessarily. While expensive software can be useful, it isn't always necessary. There are ways to get quality support software without spending a ton of money.
What is Kayako?
Kayako is an American software provider that specializes in multi-channel customer support. They offer a cloud-based help desk that helps organizations focus more on customer satisfaction overall while still enhancing collaboration among team members. It has tools for mobile, social, ticketing, live chat, ecommerce and analytics.
With Kayako and Kayako Alternatives, organizations can centralize their customer support, manage all their customer interactions in one place, across online channels, get more insight into customer issues, enable their agents to collaborate with each other on customer issues, support multiple languages, deliver a unified customer experience across all devices, deliver more personalized communications with customers, supporting self-service offers, enabling collaboration between support and sales teams, and more.
✅ Single View Dashboard
Kayako’s SingleView™ gives you full views of your customer's processes across all support channels so that you don’t have to go overboard asking questions about basic information. And if a representative has a question that another one of your team members would be better able to answer, Kayako will even automatically forward that request for more information. A must have features for Kayako Alternatives.
✅ Ticketing Software
Kayako’s ticketing software make it even easier and more personal for customers and supporters to interact with your business as they can now use unique contact methods such as Facebook and Twitter that others using other competing products would not be able to.Its features include automated reporting, canned responses to common questions, social media support through widgets (and of course, Twitter), one-click surveys for customer satisfaction analysis, integrations with non-Kayako services like Dropbox or Salesforce.com that enable sending of attachments or pre-populated documents of cases automatically without requiring buyers to fill out information twice. This is an essential feature for Kayako Alternatives.
✅ Shared Inbox
Regardless of how you conduct business, you're going to have customer conversations. It's a fact of life. Whether you're a real estate agent, a plumber, a doctor, or a professional dog walker, you're going to have customer interactions. In fact, as a business owner, you know that your success is directly proportional to the number of customer interactions you have over a given time period.
Here's the problem: When you have a lot of people reaching out at once, it can be a real challenge to manage your workload. And don't even get me started on what happens when someone uses your email address to send a message to their own email address, creating a complicated web of customer conversations that are virtually impossible to read!Manage all your customer conversations with a shared team inbox. Cope with the increasing number of leads and sales contacts in one centralized and secure system. Get in control of your leads and sales contacts and start collaborating with your team in one place with Kayako shared inbox feature. Shared inbox is also a feature you cannot miss when looking for Kayako Alternatives.
✅ eCommerce Support
The most difficult part of operating an online store is providing excellent service to your customers. Their experience with your business is dependent on your ability to respond to their questions. This is why you need a helpdesk software for ecommerce. Nowadays to be eCommerce friendly for the helpdesk is also a must, look for it in Kayako Alternatives.
✅ Internal Help Desk
It's important to keep track of employee related problems. That's why many businesses use an internal help desk software. This gives companies the ability to track employee related problems. Having this software will help solve crucial problems much faster because employees can directly contact support representatives through the software. This software also helps to ensure that employees are privy to company policies and procedures. It's important to use this software because it will save important time that could be better spent elsewhere. This is a useful feature and not all Kayako Alternatives have it.
Top 5 Kayako Alternatives & Competitors
Shared Inbox, Ticketing System and Knowledge Base enables you to organize your corporate inbox by departments and type of issues/ inquiries you receive from your customers and leads. Overwhelmed with numerous incoming requests? Avoid oversaturation of the support department (and all of the inevitable help calls) by enabling 24/7, 365 days a year self-service customer support. All your leads and contacts will be organized at the most convenient way. Get outstanding results by setting up follow-ups (for both prospects and clients) and closing sales and upsale prospects. Use information from conversations, resolved issues per day, queries and queries trend as well as team leaderboard to customize workflow of the customer support! Don't settle for anything less than perfection - LabiDesk is a true leader on the Kayako Alternatives list.
Pricing: LabiDesk plans and pricing is scalable and starts from $19 per team per month and also offers a lifetime deal.
Solve customer concerns swiftly and effectively by making the best use out of Freshdesk, an all-in-one online customer support software solution. The intuitive, full of features software is trusted by more than 100000 companies worldwide to help in providing well-managed customer support experience in just one platform - Freshworks. Users can also automate mundane tasks and save time when dealing with multiple customers simultaneously. Additionally, unlike other systems that assume customers only want to talk to customer service representatives 24/7 even on holidays or weekends, Freshdesk lets you assign tickets to sales personnel, to their sales CRM system so they can also track deals. Freshdesk is number two on this Kayako Alternatives list.
Pricing: Freshdesk prices and plans start from $15 per agent per team.
Be responsible and ensure your customer's experience is exceptional with Zendesk. The leading provider of software and solutions for the world's best brands, they empower companies to provide excellent customer experiences 24/7. Their range of products includes: Support (a helping hand), Chat (instant messaging), Talk (call center software), Explore (insights and reporting tools) and Inbox (help wherever it's needed most!). Zendesk is number three on this Kayako Alternatives list.
Pricing: Zendesk basic plans and prices start from $19 per agent per month.
Meet HappyFox. It's an all-round support software that has got the latest technology to help you improve customer service, increase client retention and reduce costs associated with operational support. With its cloud-based system that helps handle incoming issues right from one single platform, HappyFox enables your business to efficiently harness chaos into something constructive while also capitalizes on vital information generated by incoming issues. With features like multilingual capabilities, prebuilt integrations with favorite apps, offline access and many more at swooping prices, this comes as one of the best Kayako Alternatives!
Pricing: Happyfox pricing starts from $39 per agent per month with a minimum of 5 agents.
Groove has built a communication platform that fosters communication between your customers and your team. You can keep track of your communication, conversations, and customer satisfaction through Groove's communication platform. Groove has specific communication tools for teams. With Groove, you can have all the communication specific to your team in one place. With communication tools for teams, communication between teams becomes smoother and more efficient. You can also chat with customers right from your email with the Groove bot. Groove's communication platform is designed to help customers feel comfortable and supported throughout their entire experience with your business. Groove is number five on this Kayako Alternatives list.
Pricing: Groove pricing and plans start from $25 per agent per month for 3 mailboxes.
For any business, the importance of customer support software cannot be overstated. If you are considering whether or not you need to find an alternative to your current helpdesk software, the answer is yes. Customer support software plays an integral role in keeping your customers happy, keeping the peace within your organization, and recording important metrics that allow you track your progress. Customer support software can be hard to choose because there are so many options available. We've taken the time to try out the most popular software in the field today to formulate a list of the best alternatives to Kayako on this Kayako Alternatives list.
We know how difficult it is to choose the right software program for your business and we hope this article and list of Kayako alternatives will help you choose the best one for your needs. It’s important to take your time and look at all of your options to make sure that you choose the right one. We also want you to know that we strive to always provide you with the best and most helpful information so if you have any questions please feel free to contact us at [email protected]. Thank you for reading and we hope you find this information helpful!