Helpdesk software is one product in the niche of customer support software. There are many companies which provide its services in the market including both popular and unpopular ones. Zendesk, Freshdesk, Help Scout, and LabiDesk are some of the most famous ones. However, choosing the right help desk solution for your website is not an easy task because there can be plenty of features you need to consider when you purchase it. Lets find out more on Helpscout Alternatives.
What is HelpScout?
HelpScout is a support ticketing software that allows you to manage all of your customer and client requests and inquiries in a single convenient location. The tool offers many features that can help you and your team work together more efficiently, such as: multi-channel support, advanced search, over 75 keyboard shortcuts, capabilities to send messages directly through the app, and more. Additionally, it supports mobile app capabilities for customers who prefer to contact you from their mobile devices instead.
HelpScout is a platform that helps with ticket management. The tool has an exceptional UI, which makes it stand out from its competitors. In addition to this design, there are additional tools that help you manage your business more effectively. Because of these features, the product has been able to generate more interest from users and get plenty of positive reviews from users from around the world who have tested the software and continue to use it for their support needs.
However, when coming up with a strategic plan for your company's support needs, think of your support team as one of your best assets. The software you use to provide assistance to customers and create engagement between the customer and your organization must be easy enough to learn and use so that it won't distract from more important endeavors and doesn't take too much time away from the support team members. That's why we prepared this list of Helpscout Alternatives, to help you plan an choose.
So why would you search for HelpScout Alternatives?
Although HelpScout is a very nifty cloud-based help desk software, it might just fall short of meeting your expectations in ways that are frustrating. We’re here to set the record straight by letting you know which pitfalls to be prepared for and why look for Helpscout Alternatives.
☹️ Tickets Interface
People are looking for a ticketing management software for a reason. if there wasn't a need for an easy to use and streamlined platform that's able to keep track of incoming requests - people wouldn't be using it. Unfortunately, the HelpScout interface gives the impression of using Gmail which can make operating and managing customer support requests difficult!
? Messaging
Making your team understand both your internal and external messages can often be difficult. There are always several messages on the same thread which makes it extremely hard to differentiate internal messages from external.
In HelpScout, there’s no separate ‘Reply’ button for notes. In other words, if a team member leaves a note in a ticket and assigns it to someone else, clicking the ‘Reply’ button will share the message with the customer.
message with the customer.Overall experience with HelpScout messaging is far from user friendly.
We would compare HelpScout's features to what you have at your disposal in Gmail or Outlook email client for that matter.
What features should HelpScout Alternatives have?
✅ Shared Inbox
Too many times, We've seen companies with several different email boxes for their customers to contact them about different things. This leads to confusion for the customers and leads to the customer not receiving the proper care they need, because of this confusion. Having one shared inbox can make it easier for your clients to answer your questions for them, because they don't have to wander around to find the emails. Its one of the essential featues for HelpScout Alternative.
✅ Ticketing System
An issues ticketing system is critical to any company that provides customer service. Customer service will function more efficiently and provide a greater experience for the customer as the company will be more consistent and transparent. It will help to make sure that customers can get help as quickly as possible as they will no longer be dependent on the availability of an individual. A ticketing system will also make it easier to track and follow up on the issues that customers raise. Core feature to look for in HelpScout Alternatives.
✅ Live Chat
Live chat is a feature that allows you to communicate with customers on your website without bouncing them to a separate contact form or email service. You can respond to visitor questions, requests, and concerns in real time! Brands that use live chat report an average of one conversion per month per visitor.
When you are opening your business you want to make everything perfect, but what if you can't afford other customer support like telephone or mail? What if you need more easy and low-cost customer support? Then you need to try live chat software! It's very simple and cost-effective. All you need to do is to install the software on your website and create your online chat. You can set up your working schedule, post any messages like 'I am away' or 'I'll be back at 1pm'. If you don't do it, visitors to your website will see your bot which is an automated software agent. Should be point that its a much have feature in HelpScout Alternative?
✅ Self Service Customer Support
The simple steps to creating self service support are by first creating designated FAQ pages that cover the most common issues, then creating a support helpdesk, then creating a knowledge base for more in depth issues, and finally encouraging customers to solve their own problems.
The demand for self-service customer support is on the rise. Customers are more tech-savvy than ever before. Finding ways to provide your customers with information that helps them improve their experience is integral to your business success. Make sure HelpScout Alternative has it.
✅ CRM
It's become vital for businesses to take care of their customers. To do this, they need a solution that can take care of the customer life cycle. Customer support teams and departments need an effective customer relationship management solution to handle customer needs. This will automatically generate the right questions to ask, uncover their problems, and help you come up with the right solution for them. It goes without saying HelpScout Alternative sould have it.
Are there any HelpScout Alternatives?
We put a lot of consideration into helping businesses develop a customer support strategy that works to their advantage. We can easily see how there are models out there that might appear better on the surface but may eventually prove ineffective as they scale up. In order to assist companies with developing customer service strategies, we offer a broad overview as to what each company does as well as explain any disadvantages or flaws that those models have.
We have reviewed all of the most popular customer support solutions out there. Some are suited to large companies, while others are much more suitable for small, bootstrapped teams. The sheer number of options available for choosing a helpdesk software can be overwhelming! Many helpd desk software that claim to be HelpScout Alternatives. That's why we have prepared an overview of each one including its strengths and weaknesses so you'll be able to decide which ones are the best fit your business. Tools that make your customers feel welcome, heard, and cared for are always essential components in any business! For you team members, tools that allow tasks to be streamlined with flawless ticketing abilities are equally important in order to ensure you're able to provide the highest quality service to your customers.
5 Best HelpScout Alternatives
Now that we've discussed the advantages and disadvantages of using HelpScout, let's dive into these viable HelpS5 Best HelpScout Alternatives for Customer Support helcout alternatives.
LabiDesk
LabiDesk Features
✅ Build & Customize Help Center Site
✅ Live Chat & Ticketing System
✅ Boosted Announcements & Updates Feed
✅ Knowledge Base Help Articles
✅ Self Service Support for your customers
✅ Create Mailboxes
✅ Connect your corporate email addresses
✅ Auto Replies, SLA & Macros
Price structure: Staring from $19 per company and there is also a Lifetime Deal available. Free trial 14 days.
LabiDesk is one of the options available for small & medium size (SMB) companies who would like to have something more than just HelpScout. LabiDesk is particularly beneficial for companies that need to implement a unique workflow, especially when dealing with emails and tasks at the same time. And it makes end users happy :)
Front
Front App is a great tool for many businesses and good Helpscout Alternative. However, although the product works well and is certainly useful for a business that has small to medium sized teams, Front can be rather challenging when it comes to dealing with cases where there are potentially hundreds of clients all at once who need help or have complaints about your product. In such instances, it's important to make sure you have a good communication system in place regarding how the company will respond to their inquiries. This will allow you and your business team to focus on development instead of spending time replying individually to every individual customer who contacts you on the same day about an unrelated issue.
Core Features
✔️ Unlimited email, SMS, and social media accounts
✔️ Assign and @mention
Price structure: Starting from $19 per month per user. No free versions.
Zendesk
Zendesk is another popular alternative to HelpScout. One of its strong suits is the fact that Zendesk offers multiple ways for customers to get involved and make use of their community forum or help center which includes allowing them to work on things themselves without ever having to reach out for assistance from an actual agent. When using the help center, customers can browse topics related to their needs and can even submit a request when they're unable to locate an answer the way you set it up at in your instructions and in doing so helps in reducing ticket volume by offering self-resolving capacities.
Core Features
✔️ Automations and Workflows
✔️ AI powered automated Answers
✔️ 1000+ Apps and Integrations
Price structure: Pricing starts from $19 per user per month, but the plan is very limited. Plan for omni-channel support will start from $49 per user per month. There is a free trial.
Groove
Groove is another excellent HelpScout alternative with simple design and ease of use. The process of collecting customer inquiries, providing support as needed, and converting support tickets into amazing customer experiences is straightforward. We love Groove's integration with email hosts such as Gmail and Outlook. What's more, Groove allows users to create a support widget that can be displayed on their website for seamless correspondence with clients online so you don't need to install a third party app!
Core Features
✔️ Dedicated success manager
✔️ Whatsapp and SMS
✔️ Salesforce, Hubspot and Jira Integrations
Price structure: Starting from $12 per user per month. Free trial 14 days.
Helpwise
The Helpwise Productivity Cloud offers robust shared inboxes for email, SMS, WhatsApp, social media accounts, and website chat features which make it easy to collaborate among your team members. Its a pretty good HelpScout Alternative. You can easily share the ticket workload among your team members without having to work with reckless abandon. Another way you're able to boost productivity is by learning how often your team communicates about issues with their customers and what type of issues. That's because detailed analytics are available regarding when emails are sent out (and how much that contributes to when tickets end up getting resolved), along with response rate numbers that illustrate when people respond promptly or slowly. This makes measuring and improving one's performance so much easier!
Core Features
✔️ Auto Assign (Load Balancing)
✔️ Random Assignment
✔️ Helpwise Forms
Price structure: Starts from $12 per user per month. Free trial 7 days.
In the modern business world, it is important to have software that can help you to manage your business. This is particularly true if you have a lot of employees. There are many options available, but none of them really seem to do the job. Some of the most popular software products for this purpose are HelpScout, Zendesk, Freshdesk, and others. There are many of them, but they all have one thing in common. They are not the right choice for every business. How can you tell if they are right for you? The key is to look at the options more closely. Every business wants to get more out of their software, but it is important to determine what you really need. If you are already using one of the popular options, you should look at your experience. If you are not getting what you need, you should try something new.
As you can see, there are many Helpscout competitors and alternatives to choose from. However, if you analyze them closely you will see why LabiDesk is a clear winner. For example, LabiDesk has many features that Helpscout does not have which makes it an ideal Helpscout Alternative. One of the biggest reasons why LabiDesk has become so popular is because it has an excellent support system. When you have any questions, you can leave a comment on the blog post or leave a message on our Facebook page. You will then be contacted by one of their friendly support staff who will help you resolve the problem. LabiDesk team is always happy to take feedback and suggestions on how to improve the service and product. Their support staff is trained to help solve any issue you have. They are not just a help desk support software, LabiDesk is a team of specialists who are dedicated to helping you make your business or organization successful. Other features that LabiDesk offers are polls, surveys, collaboration, blog platform, email marketing etc.
Either way, if you're looking for a help desk software platform that will allow your team to collaborate and communicate more effectively, we're confident that you'll love LabiDesk.
We want to take this opportunity to thank you for reading our article on Helpscout Alternatives - how to choose the right help desk software for your business. We understand that it can be difficult to choose one product over another for many different reasons. Hopefully this information will assist you in understanding the different features of each product, and help you make an informed decision about which help desk software is best for your team. Thank you for reading, we are always excited when one of our posts is able to provide useful information on a topic like this!
Hey? ,we've got more customer service tips for you ? Find out What is Customer Service? Types & Definition.
